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Simplify your Communications
The uCMC provides a unified architecture for managing
all message types through standard email clients such
as Microsoft Outlook®. With the flexibility to retrieve
voicemail messages on a PC or through any telephone, both
onsite and offsite employees can improve responsiveness
to customers and others within the organization. Road
warriors can retrieve faxes in their email boxes and print
later when they have access to a printer. The uCMC allows
you to simplify administration and lowers your total cost
of ownership by providing a single point of programming
and management.
Improve your
ability to respond
| Ensure fast message handling
and client satisfaction even during high-volume
calling periods |
| Enhance customer
service by eliminating lost messages and curbing
“phone tag” |
| Improve response to customers
by using a PC or telephone to receive and respond
to messages |
| Enhance productivity by enabling
employees to respond quickly to messages, making
them available for other tasks |
| Enable mobile employees to keep
in touch seamlessly from any location |
| Save time
and resources with simple GUI administration |
Personal Call Director -
Available in uCMC
Each mailbox user has the option to map the functionality
their callers hear. Personalize your greeting and even
transfer callers to your cell phone! Your greeting might
say, "Hi this is Joe, sorry I missed your call. To leave
me a message press * now. To reach my assistant Beth-
press 1. To talk to the service manager -press 2, or if
you would like to reach me on my cell phone press 3."
You can also schedule this greeting (or CCR) to only play
during certain hours and will default back to your standard
greeting at other times of the day/week.
 Integrates
into Outlook
User
change mailbox using graphic screen
IMAP
option with synchronization from phone and Inbox
Play
messages in Outlook using Windows Media Player
Forward
messages as email with wav attachments
Receive
TXT message on cell phone when new VM arrives
Fax
out with cover page
Fax
can be received into same mailbox and Inbox
Pull
callers out of your mailbox to speak to them live
Unlimited
routing, menus, and schedules
Windows
based GUI for users and administrators
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uCMC Features
• Admin over LAN
• Auto attendant
• Automatic message cleanup
• Automatic nightly back ups
• Broadcast announcements
• Call screening
• Call supervision
• Custom Call Routing (time sensitive greetings)
• Custom Call Routing (menus)
• Customizable reports (such as port statistics,
blockages, etc.)
• Definable delivery type (immediate, future)
• Dial by name
• DTMF administration
• End of recording alert
• Envelope information
• Expert mode
• Fax Mail
• Fax From Desktop
• Forward messages via email
• Group lists – private and public
• Guest mailboxes
• Holiday greetings and actions
• Intercom paging
• Linking mailboxes
• Listen and dial using CID
• Mailbox – scheduler
• Mailbox linking
• Message delivery options – normal, urgent,
confidential etc.
• Message intercept
• Message playback, skip, save and forward
• Modem – remote access for programming (optional)
• Network monitoring of activity
• Non-receipt notification
• Operator per menu
• Operator scheduler (time, day and date)
• Outlook integration
• Paging and PageQ integration
• Personal Call Director
• Programmable Class of Service
• Programmable message playback order
• Programmable MWI
• Programmable outcall notification
• Programmable time and date
• Programmable trunk access code
• Proof of delivery notification
• Real time system status
• Remote changing of operations mode
• Remote administration (TCP/IP)
• Remote shutdown
• Remote system greeting maintenance
• Security code – system and personal
• Silent monitor
• Silent monitor record length
• Single digit menus for personal mailboxes
• SIP integration*
• SMS message alerts
• Temporary greeting – system and personal
• Text message alerts
• Trunk specific greetings and routing
• Undelivered message notification
• Unified Messaging Integration – POP3 / SMTP,
IMAP |
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