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Interaction
Flow Designer
An intuitive, easy to use business rules engine
that manages all contact center operations and
activities. Composit Flow offers a variety of
out of the box applications, enabling even non-technical
users to easily create and customize applications
and flows using a Visio-based drag-and-drop methodology.
The business rules flow can be modified while
the Contact Center is online, with immediate activation
of all changes. |
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Administrator
A single, centralized interface for configuring,
implementing, managing, and controlling the entire
Contact Center system. Based on familiar standards
and organized into folders, Composit Administrator
is the only interface that users need to operate.
Its platform-independent open architecture allows
full interoperability with third party applications
and enables easy and rapid programming-free customization.
or networked sites. |
Agent
The heart of all Contact Center operations. Composit Agent
features an Agent SmartBar for step-by-step navigation
through the interaction process flow, speeding training
and minimizing mistakes. It also comprises a Media Control
Panel that facilitates smooth transitions and blending
between all interaction types, and a ScoreBoard that enables
each agent to view relevant operational data.
Supervisor
Web-based real-time monitoring and reporting system
that allows easy retrieval of critical events,
reporting, statistical analysis, and long-term
tracking and trend analysis. Composit Supervisor
provides access to the information needed to evaluate
all Contact Center activities, including customer
contact results, individual agent and campaign
performance, and resource utilization. Results
are displayed in an intuitive and customizable
graphical interface. |
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