Florida Bank banking on Tadiran Applications

Edited by Tim Gray.

As more and more banks in recent months have had trouble enough keeping their heads above the growing tides of bad debts and poor investments, a seamless communications system is becoming a crucial element to doing business.

Century Bank in Florida is a particular example of a business focused on customer retention through personalized service. This need to provide customers with a highly personalized experience led them to Tadiran.

In addition to needing bullet-proof telephony and ease-of-use for each branch geared toward customer contact, Century Bank wanted staff members at each location to be accessible through-out the organization.

To meet this demand, Tadiran Telecom partner Global Communications installed Tadiran Coral IPx systems to complete the communication back-bone for the bank. The Coral Navigator expands the power of the Tadiran system with integration into Microsoft Windows applications.

The company recognized how Tadiran’s VoIP solutions could provide instant and seamless communications to better the efforts of its staff across multiple branches. The Coral system provides remote IP telephone support and is a key element in the goal of centralizing telephone system administration providing better response to each school.

Tadiran sells and supports a full line of telecommunications solutions through local and regional Business Partners. The Coral IPx IP communications solutions are designed to offer an easier and cost effective migration path to IP-based telecommunications. The Coral communications systems function as VoIP telephony servers and traditional switches, while combining feature-rich IP technology with traditional TDM telephony.

In addition to unified communications functions like integration of voice, voice mail, fax, and instant messaging, the Coral Navigator also allows dialing from any PC application and a robust call log. Century’s outbound call center now this application to place calls from their collection’s software application without manual dialing. In addition, calls can also be recorded on demand. Each agent prints the Navigator call log as their record of calls made. The powerful log provides search and filter functionality. The Navigator saves several seconds of time on every call as well the best possible record and logging to make sure Century complies with all the necessary requirements.

As TMCnet recently reported, the local IP business telephony and communications supplier has continued to expand its footprint throughout the world with the latest step taking place Down Under as the company appointed a new boss to head up its telecom affairs in Australia.